Water Shut-Off and Flood Zones in Pflugerville, TX
Pflugerville splits water emergencies by time of day: Public Works at 512-990-6400 during regular business hours, and the Police Department at 512-990-6700 after hours, weekends and holidays.
Who to Call First in PflugervilleWho to Call First After Water Damage in Pflugerville
Pflugerville handles water and sewer problems through two lines, split by time of day. During business hours, Public Works takes the call; after hours, on weekends and on holidays, the Pflugerville Police Department takes it instead and routes it to the right crew.
| Situation | Who to Contact | Number | Checked |
|---|---|---|---|
| Water or sewer emergency, Mon-Fri business hours | City of Pflugerville Public Works | 512-990-6400 | September 2026 |
| Water or sewer emergency, after hours, weekends or holidays | Pflugerville Police Department | 512-990-6700 | September 2026 |
| Sewer backup or blockage, Mon-Fri 8 am-5 pm (call the city first) | City of Pflugerville Public Works | 512-990-6400 | September 2026 |
| Sewer backup or blockage, weekends, after 5 pm or holidays | Pflugerville Police Department | 512-990-6700 | September 2026 |
| Building permits and inspections | City of Pflugerville Building Inspections and Permits | 512-990-6300 | September 2026 |
The city asks residents to call it first about a sewer backup, in its own words, so it "can investigate who's responsibility it is" before anyone hires a plumber. See the city's own water and sewer line maintenance page for both numbers directly.
How to Shut Off Water Safely
If water is actively flowing inside your home, use your home's main shut-off valve if you can reach it safely. Do not force a valve you cannot operate; seek qualified help instead, and call Public Works or the police line if the leak seems to be on the city's side of the system.
- Use your home's main shut-off valve if you can reach it safely.
- If you cannot operate the valve, do not force it — contact a plumber or the city instead.
- If the leak or backup might be a city line rather than your own plumbing, call Public Works (business hours) or the Police Department (after hours) so the city can investigate.
- Keep photos of the damage and the apparent source before repairs begin.
For a sewer backup or blockage, the city's own guidance is to call the city first, so it can investigate who's responsibility it is — before you call a plumber.
Is the City Your Water Provider?
A Pflugerville mailing address does not automatically mean the city supplies your water. The city itself directs residents to its Water Provider Service Map, because parts of the service area are served by a municipal utility district or a water supply corporation instead.
- City of Pflugerville: 512-990-6400 business hours; 512-990-6700 (Police Department) after hours.
- Manville Water Supply Corporation: 512-856-2488, which the utility describes as its round-the-clock line for outages and leaks.
- Wells Branch MUD, served by Crossroads Utility Services: 512-246-1400 for water and wastewater emergencies.
Check your water bill to confirm which of these applies to your address before you place a call. If the water reached your home before anyone could shut it off, see our overview of water damage help for Pflugerville homeowners for what to do next.
Floodplain Rules and Insurance in Pflugerville
Pflugerville's Floodplain Administrator, Gordon Haws, P.E., handles floodplain questions at 512-990-6400, and the city says it will visit a property, if requested, at no charge. Wilbarger Creek is the waterway covered by the city's own watershed flood-protection planning study.
- Floodplain Administrator Gordon Haws, P.E.: 512-990-6400; the city says it will visit a property, if requested, at no charge.
- The city states that residents within Pflugerville city limits currently qualify for a 15 percent reduction in flood insurance premiums under its floodplain program.
- Ask your insurer whether flood coverage is available and required for your specific address, whether or not it sits in a mapped floodplain.
Outside city limits, in unincorporated Williamson County, floodplain questions go to the county instead, at 512-943-3330. Most of Pflugerville lies in Travis County, so an address in the unincorporated part of Travis County falls under that county's own floodplain office instead. Inside any city's limits, that city — not the county — has floodplain jurisdiction.
See the Williamson County Floodplain Management office for unincorporated-area questions, or our storm and flood cleanup guide for Pflugerville for the creek, storm and NFIP details behind a specific flood event.
Confirm Permit Requirements Before You Rebuild
Ask Building Inspections and Permits at 512-990-6300 about the actual scope of your repair before starting structural, electrical, plumbing or mechanical work. The office is the source for whether your specific job needs a permit.
- Building Inspections and Permits: 512-990-6300.
- Apply through the city's online permit portal.
- Ask the office directly whether your specific repair — drywall, electrical, plumbing or structural — needs a permit before work begins.
If a burst or frozen pipe is what triggered the repair, see our guide to burst pipe water damage in Pflugerville for the insurance and mold questions that usually follow.
If That Did Not Work
If your call did not get you an answer, or you are not sure you reached the right department, a few other routes are available. None of them can promise a specific response time, but each one moves the problem to someone who can act on it.
- Call again and confirm the time of day: Public Works during business hours, the Police Department after hours, weekends and holidays.
- If it turns out a MUD or water supply corporation serves your address, contact that provider directly using the number on your utility bill.
- If your insurer missed a Texas Insurance Code deadline after you filed a claim, contact the Texas Department of Insurance at 800-252-3439.
Questions about how this site works or how it is funded belong on our about and contact page, not with the city or your insurer.
Frequently Asked Questions
Who do I call to report a water or sewer emergency in Pflugerville after business hours? ▾
Who do I call during business hours for a water main break or sewer backup? ▾
How do I shut off the water to my house in an emergency? ▾
Am I in a Pflugerville floodplain, and who do I ask? ▾
Does flood insurance cost less inside Pflugerville city limits? ▾
What if a MUD, not the city, provides my water? ▾
Do I need a permit before repairing water-damaged drywall or plumbing? ▾
Water in your home right now?
See who to call first in Pflugerville, how to reach your water provider, and how to check your flood zone.
Who to Call First in Pflugerville